JTB Hokkaido Corp. Privacy Policy

As a member of the JTB Group, JTB Hokkaido Corp. has a corporate philosophy of contributing to the realization of a peaceful and open-minded society through exchange among people of all countries.

Based on this philosophy, our fundamental policy is to use our solution know-how nurtured as a DMC in Japan and Asia to sincerely provide the best products with the best service for MICE business such as corporate events. By continuously working to be No. 1 in terms of customer satisfaction, we strive to be fair and just in our corporate activities, place the greatest import in earning the trust of our customers and corporate partners, and work to improve our corporate value through continuous innovation in our operations.

In order to realize this philosophy and fundamental policy, we see the reliable protection of personal information of our customers and others who have business with our company as indispensable, and have enacted the following to this end.

• A personal information management system based on the JIS Q 15001 Standard was created, and strict adherence by management and all employees is ensured.
• The legal and fair collection, use for specific purposes, and supply of personal information is conducted following the personal information management system above and only for work-related purposes.
• Organizational, technical, and reasonable preventive and corrective measures have been taken to mitigate the risk of illegal access, loss, destruction, or leaking of all personal information handled by the company.
• Methods of appropriately and quickly handling any complaints or questions from individuals concerning their own personal information will be considered.
• The personal information management system will be regularly audited and continuously improved.

How We Handle Personal Information

In accordance with the Personal Information Protection Act and JTB Hokkaido Corp. Personal Information Protection Policy, JTB Hokkaido Corp. (below, JTBH) handles and works to protect the personal information of customers as follows.

1. Customer Personal Information Kept by JTBH

JTBH keeps a portion of personal information provided by customers in travel requests and other transactions as personal data.

2. Reasons for Use of Customer Personal Information

JTBH and its designated travel businesses (branches) will use personal information provided in travel purchase forms to contact customers, as well as when necessary in the performance of our travel and other services as requested by the customer, including the arrangement of transportation and accommodations (as listed in the agreement).

*In addition, JTBH will use customer personal information

• To provide information on products, services, and campaigns offered by JTBH and related companies
• To request opinions and impressions after participating in travel
• To request participation in questionnaires
• To offer special services
• To create statistical data

3. Sensitive Information

JTBH does not collect, use or provide information to third parties on political opinions, faith (religion, philosophy, or creed), race or ethnicity, lineage or place of birth, medical treatment or sexual history, or criminal history, except where permitted by law. Also, when sensitive information is collected, used, or provided to a third party, JTBH takes special care in its handling so as not to collect, use, or provide information in a way that is not in accordance with the law.

4. Providing Customer Personal Information to Third Parties

JTBH will provide in electronic form a customers name, gender, age, address, phone number, e-mail address, passport number, and credit card number to transportation, accommodation, and insurance companies as necessary to arrange and provide purchased travel services, or as necessary to fulfill travel agreements or complete insurance formalities to securitize costs when accidents occur.
JTBH may provide customer personal information in our possession to souvenir stores to facilitate shopping by customers at their destination. In such cases, the customers name, passport number and flight number will be provided electronically. If you do not wish for your information to be provided to these businesses, please inform the branch where you purchased the travel before departure.

5. Collection and Use of Customer Personal Information

JTBH handles the collection and use of customer personal information as follows:

• Customers are presented with a clearly worded policy on the purpose of collection and types of use in pamphlets and travel request forms, and permission for use and collection is sought.
• If the customer does not agree, information is only collected, not used.
• When the information is provided to data storage companies or third parties, customers will be notified, and permission will be sought.
• When the customer is a minor, the permission of the customers parent or guardian will be sought.
• In order to simplify customer purchases in the future, JTBH and members of the JTB Group listed below may share information, but in these cases, the information will be strictly managed and stored.

• JTB Corp.
• JTB Hokkaido Corp.
• JTB Tohoku Corp.
• JTB Kanto Corp.
• JTB Metropolitan Corp.
• JTB Business World Tokyo Corp.
• JTB Chubu Corp.
• JTB Tokai Corp.
• JTB Western Japan Corp.
• JTB Osaka Corp.
• JTB Chugoku Shikoku Corp.
• JTB Kyushu Corp.
• i.JTB Corp.
• JTB Business Innovators Corp.
• JTB Traveland Corp.

6. Joint Use of Customer Personal Information

Among the customer personal information that it has acquired, JTBH will jointly use names, phone numbers, and e-mail addresses with the group companies below at the minimum extent necessary to contact customers. The group companies will use this information for their own sales activities, simplification of customer orders, sending information on products, and sending purchased products.

Company Name

Address

JTB Corp.

2-3-11 Higashi Shinagawa Shinagawa-ku, Tokyo

JTB Hokkaido Corp.

Urban Net Sapporo Building, 8th Fl 6-1-2 Kita Ichijo Chuo-ku, Sapporo

JTB Kanto Corp.

11-2 Shin Toshin Chuo-ku, Saitama

JTB Metropolitan Corp.

2-3-11 Higashi Shinagawa Shinagawa-ku, Tokyo

JTB Business World Tokyo Corp.

3-4-1 Shibaura Minato-ku, Tokyo

JTB Chubu Corp.

1-1-4 Meieki Nakamura-ku, Nagoya

JTB Tokai Corp.

1-1-4 Meieki Nakamura-ku, Nagoya

JTB Western Japan Corp.

2-1-25 Kyutaro-machi Chuo-ku, Osaka

JTB Osaka Corp.

2-5-10 Sonezaki Kita-ku, Osaka

JTB Chugoku Shikoku Corp.

7-19 Hondori Naka-ku, Hiroshima

JTB Kyushu Corp.

New KBC Building, 5th F; 1-1-35 Nagahama Chuo-ku, Fukuoka

i.JTB Corp.

2-3-11 Higashi Shinagawa Shinagawa-ku, Tokyo

JTB Business Innovators Corp.

2-3-11 Higashi Shinagawa Shinagawa-ku, Tokyo

JTB Traveland Corp.

5-1 Nihombashi Kabuto-cho Chuo-ku, Tokyo

JTB Tohoku Corp.

Meiji Yasuda Seimei Building, 3rd Fl. 3-7-23 Ichiban-cho Aoba-ku, Sendai

JTB Business Travel Solutions, Inc.

5-8-40 Kiba Koto-ku, Tokyo

JTB GAIAREC, INC.

JTB Building 2-43-19 Minamiikebukuro Toshimaku, Tokyo

PTS Corp.

PTS Corp. 3-13-2 Takada Toshima-ku, Tokyo

JTB Grand Tours & Services, Inc.

5-7-20 Jingumae Shibuya-ku, Tokyo

JTB World Vacations, Inc.

IK Building 2-24-9 Kami-osaki Shinagawa-ku, Tokyo

Travel Plaza International, Inc.

2-1-9 Tomioka Koto-ku, Tokyo

Travel Plaza International Chubu, Inc.

1-1-4 Meieki Nakamura-ku, Nagoya

TPI Western Japan, Inc.

4-5-20 Minami Honmachi Chuo-ku, Osaka

JTB Sun & Sun Western Japan Co., Ltd.

AD Building, 2nd Fl. 2-3-12 Minami Honmachi Chuo-ku, Osaka

JTB Management Service Corp

2-3-11 Higashi Shinagawa Shinagawa-ku, Tokyo

JTB Trading, Inc.

2-43-20 Minami Ikebukuro Toshima-ku, Tokyo

JBankersPartner, Inc.

Tokyo Ginko Kyokai Building, 16th Fl 1-3-1 Marunouchi Chiyoda-ku, Tokyo

JTB Global Assistance, Inc.

2-1-5 Iwamoto-cho Chiyoda-ku, Tokyo

7. Inquiries, Release, Deletion, and Correction of Customer Personal Information

nyone who requests that we disclose, delete or destroy, change, stop the use, or stop sharing with third parties their individual customer personal information in our possession will be provided with the necessary steps to do so by contacting the departments listed below. When requested, we will take all necessary measures as set by laws and company regulations without delay.
If we are unable to comply with all or part of your request, we will provide an explanation.
Please contact the departments below for any issues concerning personal information.

(1) Questions and complaints about the handling of personal information and requests for disclose, deletion or destruction. Personal Information as defined in 4-(5)

JTB Hokkaido Corp.
Urbannet Sapporo Bldg (8F) 1-2 Nishi 6-chome, Kita 1-jo, Chuo-ku, Sapporo, Japan 060-0001
Hours: 9:15-17:45 (Weekdays)
Phone: 011-222-0618 (Not open Saturdays, Sundays, holidays, or 12/30-1/3)

*The paperwork necessary for disclose and deletion of information can also be obtained from the branches of companies listed in 5. Collection and Use of Customer Personal Information, but requests must be mailed to the department listed above.

(2) Requests for Corrections, Stop of Usage, and Stop Sharing with Third Parties Please contact the branch at which you purchased your trip. (Contact information is located on the copy of your application and on the contract.)

8. In Circumstances When Personal Information is Leaked

If for some reason JTBH personal information is disclosed, we will contact the customer immediately. If necessary, we will temporarily shout down our system to maintain security, or we may promptly announce facts about the situation publicly on our homepage.

Dec 7, 2009