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Snow Resort Special limited fare only in this winter! Enjoy the magnificent snow in the island of Hokkaido. |
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Sapporo Excursion Pass Discount one-day travel card including entry to tourist attraction, restaurant coupons, and more ! |
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Fly Cruise Hokkaido
Experience the sights, flavours, and wonders of Hokkaido on this unique fly/cruise around the northern coast. |
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As a member of the JTB Group, JTB Hokkaido Corp. has a corporate philosophy of contributing to the realization of a peaceful and open-minded society through exchange among people of all countries.
Based on this philosophy, our fundamental policy is to use our solution know-how nurtured as a DMC in Japan and Asia to sincerely provide the best products with the best service for MICE business such as corporate events. By continuously working to be No. 1 in terms of customer satisfaction, we strive to be fair and just in our corporate activities, place the greatest import in earning the trust of our customers and corporate partners, and work to improve our corporate value through continuous innovation in our operations.
In order to realize this philosophy and fundamental policy, we see the reliable protection of personal information of our customers and others who have business with our company as indispensable, and have enacted the following to this end.
Personal Information Section
Phone Number: 011-222-0618
In accordance with the Personal Information Protection Act and JTB Hokkaido Corp. Personal Information Protection Policy, JTB Hokkaido Corp. (below, JTBH) handles and works to protect the personal information of customers as follows.
JTBH keeps a portion of personal information provided by customers in travel requests and other transactions as personal data.
JTBH and its designated travel businesses (branches) will use personal information provided in travel purchase forms to contact customers, as well as when necessary in the performance of our travel and other services as requested by the customer, including the arrangement of transportation and accommodations (as listed in the agreement).
*In addition, JTBH will use customer personal informationJTBH does not collect, use or provide information to third parties on political opinions, faith (religion, philosophy, or creed), race or ethnicity, lineage or place of birth, medical treatment or sexual history, or criminal history, except where permitted by law. Also, when sensitive information is collected, used, or provided to a third party, JTBH takes special care in its handling so as not to collect, use, or provide information in a way that is not in accordance with the law.
JTBH will provide in electronic form a customers name, gender, age, address, phone number, e-mail address, passport number, and credit card number to transportation, accommodation, and insurance companies as necessary to arrange and provide purchased travel services, or as necessary to fulfill travel agreements or complete insurance formalities to securitize costs when accidents occur.
JTBH may provide customer personal information in our possession to souvenir stores to facilitate shopping by customers at their destination. In such cases, the customers name, passport number and flight number will be provided electronically. If you do not wish for your information to be provided to these businesses, please inform the branch where you purchased the travel before departure.
JTBH handles the collection and use of customer personal information as follows:
Among the customer personal information that it has acquired, JTBH will jointly use names, phone numbers, and e-mail addresses with the group companies below at the minimum extent necessary to contact customers. The group companies will use this information for their own sales activities, simplification of customer orders, sending information on products, and sending purchased products.
nyone who requests that we disclose, delete or destroy, change, stop the use, or stop sharing with third parties their individual customer personal information in our possession will be provided with the necessary steps to do so by contacting the departments listed below. When requested, we will take all necessary measures as set by laws and company regulations without delay.
If we are unable to comply with all or part of your request, we will provide an explanation.
Please contact the departments below for any issues concerning personal information.
(1) Questions and complaints about the handling of personal information and requests for disclose, deletion or destruction. Personal Information as defined in 4-(5)
JTB Hokkaido Corp.
Urbannet Sapporo Bldg (8F) 1-2 Nishi 6-chome, Kita 1-jo, Chuo-ku, Sapporo, Japan 060-0001
Hours: 9:15-17:45 (Weekdays)
Phone: 011-222-0618 (Not open Saturdays, Sundays, holidays, or 12/30-1/3)
*The paperwork necessary for disclose and deletion of information can also be obtained from the branches of companies listed in 5. Collection and Use of Customer Personal Information, but requests must be mailed to the department listed above.
(2) Requests for Corrections, Stop of Usage, and Stop Sharing with Third Parties Please contact the branch at which you purchased your trip. (Contact information is located on the copy of your application and on the contract.)
If for some reason JTBH personal information is disclosed, we will contact the customer immediately. If necessary, we will temporarily shout down our system to maintain security, or we may promptly announce facts about the situation publicly on our homepage.
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